Exchange & Replacement Policy
At Bhuiyan Mart, we want to ensure you get the exact product you ordered in perfect condition. If you wish to exchange an item or need a replacement, please read our policy below:
Conditions for Exchange or Replacement:
Damaged or Wrong Product: If you received a defective, physically damaged, or wrong item, we will replace it free of charge.
Size or Color Change: If you want to exchange a product for a different size, color, or model (subject to stock availability), delivery charges for both ways will be applicable.
Reporting Window: You must request an exchange within 3 days of delivery.
Requirements:
The product must be unused, undamaged, and in its original condition with all tags and original packaging intact.
An unboxing video or photos showing the issue clearly are required for approval.
How to Request an Exchange:
1 Contact our support team on WhatsApp at +8801893968935 or email us at bhuiyanmart55@gmail.com.
2 Provide your Order ID along with photo or video evidence.
3 Once approved, send the parcel back to our return address or hand it over to our delivery partner (if home pickup is available in your area).
4 Your replacement item will be dispatched within 2–4 working days after we receive and inspect the returned item.